Privacy Policy
Effective Date: January 1, 2026
Roadmap Consulting respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book a consultation, or use our consulting services.
This policy is intended to comply with applicable data protection laws, including the Serbian Law on Personal Data Protection and, where applicable, the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is:
Roadmap Consulting
Jurija Gagarina 231
11073 Belgrade, Serbia
Email: info@roadmap.consulting
2. Personal Data We Collect
We may collect and process the following types of personal data.
Information you provide to us
This may include:
- Name and surname
- Email address
- Phone number
- Company name and business details
- Information you submit through contact forms, booking forms, email, or consultation requests
- Information related to your business processes, workflows, tools, and operations when you engage our services
- Billing details needed for invoicing and accounting purposes
We do not intentionally collect sensitive personal data unless it is necessary for a specific service and you choose to provide it.
Information collected automatically
When you visit our website, we may collect limited technical and usage data, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website or source
This information is usually collected through cookies, analytics tools, or similar technologies.
Information from third parties
We may receive limited information from third-party platforms if you interact with Roadmap Consulting through those platforms, such as LinkedIn, website analytics tools, booking tools, email marketing platforms, or payment providers.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to inquiries and communicate with you
We may use your contact details to respond to messages, consultation requests, service inquiries, or other communication.
Lawful basis: legitimate interest or steps taken before entering into a contract.
To provide consulting services
We may process business-related information you provide so we can analyze workflows, prepare recommendations, document processes, build systems, deliver consulting work, and provide support.
Lawful basis: performance of a contract or steps taken before entering into a contract.
To manage billing, payments, and records
We may use billing and business information to issue invoices, process payments, and maintain legally required accounting records.
Lawful basis: legal obligation and performance of a contract.
To improve our website and services
We may use website analytics and feedback to understand how visitors use the website and how we can improve our content, services, and user experience.
Lawful basis: legitimate interest or consent, where required.
To send marketing communications
If you subscribe to our newsletter, download a resource, or consent to receive updates, we may send you helpful content, service updates, or marketing emails.
You can unsubscribe at any time.
Lawful basis: consent or legitimate interest, depending on the type of communication and applicable law.
To comply with legal obligations
We may process your data when required to comply with applicable laws, regulations, tax obligations, accounting rules, or lawful requests from public authorities.
Lawful basis: legal obligation.
4. Sharing Your Personal Data
We do not sell your personal data.
We may share personal data with trusted third parties only when necessary, including:
- Website hosting providers
- Email and communication tools
- Booking and scheduling tools
- Payment processors
- Accounting or invoicing tools
- Analytics providers
- Legal, accounting, or professional advisors
- Public authorities, if required by law
These third parties may only process your data for the purposes described in this policy and in accordance with applicable data protection requirements.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Make the website work properly
- Remember user preferences
- Understand website traffic and visitor behavior
- Improve website performance and content
You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
If we use non-essential cookies, such as analytics or marketing cookies, we will request consent where required by law.
6. International Data Transfers
Roadmap Consulting is based in Serbia. Some of the tools and service providers we use may store or process data in other countries.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as using reputable service providers and contractual protections where required.
7. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
In general:
- Inquiry and contact form data may be kept for as long as needed to respond and manage future communication.
- Client project data is kept for the duration of the service relationship and for a reasonable period afterward, unless a longer period is required.
- Billing and accounting data is kept as required by applicable tax and accounting laws.
- Marketing data is kept until you unsubscribe or withdraw your consent.
When personal data is no longer needed, we will delete it, anonymize it, or securely archive it where required by law.
8. Your Rights
Depending on the applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Object to direct marketing at any time
To exercise your rights, contact us at:
We will respond within the timeframe required by applicable law.
You also have the right to lodge a complaint with the competent data protection authority. In Serbia, this is the Commissioner for Information of Public Importance and Personal Data Protection. (Poverenik)
9. Data Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include access controls, secure storage, password protection, encrypted tools where available, and limiting access to personal data only to those who need it.
However, no website, email system, or online service can be guaranteed to be completely secure.
10. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices, content, or security of those third-party websites.
We recommend reviewing their privacy policies before providing any personal data.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, tools, legal requirements, or business practices.
The updated version will be published on this website with a revised effective date.
12. Contact
For questions about this Privacy Policy or how your personal data is handled, please contact:
Roadmap Consulting
Jurija Gagarina 231
11073 Belgrade, Serbia
Email: info@roadmap.consulting